FAQs

Emergency Services – Q&A

Q: How quickly can you arrive for an emergency?
A: We dispatch technicians immediately after your call. Response times vary based on location, but we prioritize emergencies 24/7.

Q: Do you charge extra for after-hours service?
A: No hidden fees. Emergency service calls have clear starting rates regardless of time of day.

Q: What should I do while waiting for the plumber to arrive?
A: Shut off your main water supply if possible and clear the area of valuables. For gas-related issues, leave the property until it’s safe.

Q: Can you handle both residential and commercial emergencies?
A: Yes, our licensed technicians are trained for emergencies in homes, businesses, and commercial facilities.

Q: Are emergency repairs permanent fixes?
A: In most cases, yes. For complex damage, we may perform a temporary repair to stop the issue, then return for full restoration.

Restoration & Mitigation – Q&A

Q: What types of damage do you restore?
A: We handle water, fire, smoke, mold, and storm damage, plus hazardous cleanup and disinfection.

Q: How long does restoration take?
A: It depends on the damage. Small water damage jobs may take a few days, while full fire or mold remediation can take several weeks.

Q: Do you work with insurance companies?
A: Yes, we can coordinate with your insurance provider to streamline claims and documentation.

Q: Is mold always visible?
A: No, mold often hides behind walls or under flooring. Our team uses inspection tools to detect hidden growth.

Q: Do you provide emergency water extraction?
A: Yes, we use industrial pumps and vacuums to remove standing water quickly.

Q: What happens after cleanup?
A: Once cleanup and sanitization are complete, we repair or rebuild damaged areas to restore your property to its pre-loss condition.

HVAC Services – Q&A

Q: Do you service all HVAC brands?
A: Yes, our technicians are trained to repair and maintain all major brands of heating and cooling systems.

Q: How often should my system be serviced?
A: At least twice a year — once in the spring for cooling and once in the fall for heating.

Q: What are signs I need HVAC repair?
A: Strange noises, weak airflow, uneven temperatures, or unusually high energy bills are common indicators.

Q: Do you offer emergency HVAC services?
A: Yes, we provide 24-hour HVAC repair when systems fail during extreme weather.

Q: Can you install energy-efficient systems?
A: Absolutely. We install high-efficiency units that save energy and reduce monthly costs.

Q: Do you provide duct cleaning?
A: Yes, we clean and install ductwork to improve air quality and system performance.

Construction & Remodeling – Q&A

Q: Do you provide free construction estimates?
A: Yes, we offer free consultations and clear upfront pricing.

Q: What remodeling projects do you specialize in?
A: Kitchens, bathrooms, whole-home renovations, and outdoor living upgrades.

Q: How long does a remodel usually take?
A: Timelines vary — small bathrooms may take 2–3 weeks, while larger projects can take several months.

Q: Do I need permits for remodeling?
A: Many projects do. We handle permitting and inspections as part of our service.

Q: Can you help with design choices?
A: Yes, we’ll guide you in selecting materials, fixtures, and layouts that match your vision and budget.

Q: Do you offer financing for remodels and construction?
A: Yes, we offer financing through Chase (details coming soon) and accept all major credit cards.

Plumbing Questions & Answers

Q: What should I do if I have a burst pipe?
A: Shut off your home’s main water supply right away to minimize damage, then call HMS Plumbing & Construction at 951-818-0246 for immediate 24-hour emergency service.

Q: My drain keeps clogging — do I need professional help?
A: Persistent clogs often mean there’s a deeper blockage in the line that store-bought cleaners can’t fix. Our team uses advanced equipment, like hydro-jetting, to clear pipes safely and effectively.

Q: How do I know if I need repiping?
A: Signs include low water pressure, rusty or discolored water, frequent leaks, or old galvanized pipes. We can assess your system and recommend whether repair or full repiping is the best solution.

Q: Do you install water heaters?
A: Yes, we install, repair, and replace both tank and tankless water heaters. We also offer same-day service when available so you don’t have to go without hot water.

Q: Can you help with plumbing for remodels or new construction?
A: Absolutely. We handle plumbing design, rough-ins, fixture installation, and inspections for kitchens, bathrooms, and full remodels.

Q: Do you provide free estimates?
A: Yes, HMS offers free online estimates and on-site inspections. You’ll always know the starting price before we begin work.

Q: What areas do you serve?
A: We proudly serve Corona and surrounding Southern California communities within a 10-mile radius of our location at 1697 Laurel Canyon Way, Corona, CA 92881.